How should agent Erin respond when consumer Mrs. Rose notices that the presented MA Plan has a Star Rating of 2 stars? *Erin should tell Mrs. Rose that the plan has received a “Below Average” rating

Annual Election Period (AEP) is a time when. . . *Consumers can elect to switch to a different plan or join a Medicare Advantage plan or Prescription Drug Plan

In what product should agents enroll consumers? A product that is suitable for the consumer’s needs, goals and financial resources To avoid confusing or misleading a consumer, what type of information must the agent provide when presenting a plan? *(Select 3) Factual, Complete, Accurate

Aries is currently a member of a stand-alone PDP. Aries would like to have additional medical coverage. A thorough needs analysis indicates a Medicare Advantage Plan would be a good fit, there are plans available in his area, and he is in a valid election period. Which option is available to Aries? *Aries can enroll … Read more

John has Power of Attorney to act on behalf of his mother. What does that mean when it comes to his mother enrolling in a Medicare Advantage Plan? *John may complete the Enrollment Application and must be able to provide documentation upon request by the Plan that indicates his authority under state law to enroll … Read more

By agreeing to the Statement of Understanding, the consumer: *Acknowledges that they clearly understand they are enrolling in a plan, combined with knowing the specific plan in which they are enrolling

When completing an enrollment application in LEAN, why is an agent prohibited from entering his or her own email address in a field available for the consumer’s email address? *The consumer/member would not receive plan related correspondence intended for him/her