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Wellcare Mobile SOA

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Inquiries are not grievances because they do not express dissatisfaction.
True
The Mobile Scope of Appointment (SOA) & Enrollment platform enables agents to capture/store SOA and complete/submit an enrollment application.
True
Which of the following are examples of potential disciplinary actions that could be issued against an agent? ( Select all that apply)
Verbal coaching
Monitoring action plan
Termination not for cause
Written warning
One way for you, an agent, to help WellCare with maintaining a high Star Rating is to encourage your members to complete the HRA in a timely fashion
True
You may advertise using the WellCare name and/or logo without prior approval from WellCare
False
The Personalized URL (PURL) can be used to enroll beneficiaries into a WellCare plan when you are in the home
False
Which of the following is/are the benefits of the Appointment Verification Line (AVL) via a phone call with the beneficiary? (Select all that apply)
AVL telephonically records SOA via a phone call with the beneficiary

Records and saves the Scope of Appointment (SOA) per CMS regulations via a live agent speaking with the beneficiary

Provides an Appointment ID to use for an agent-assisted online application

An agent may use the Personalized URL (PURL) to compliantly submit an enrollment application on behalf of their beneficiary.
False
Per CMS guidelines, you can take a 2020 application beginning October 1, 2019 but the application cannot be submitted until October 15, 2019
False
The True Out-of-Pocket (TrOOP) for 2020 will be:
$6,350