You market many different types of insurance and ordinarily you spend time each evening calling potential clients. To comply with requirements for marketing Medicare Advantage and Part D plans, what must you do about contacting potential clients to market those plans?
d.
You will have to avoid calling any potential client unless he or she initiates contact with you and specifically asks that you give him or her a call.
Question 2
You are meeting with Mrs. Hall in her home. On her scope of appointment form, she asked to discuss Medicare Advantage plans. During the meeting, she asks to discuss a stand-alone prescription drug plan. She is leaving the next day to visit her family for a week in another state, so it is important for her to make a decision before she leaves. What must happen before that additional discussion can take place?
d.
Since Mrs. Hall specifically asked that you discuss the stand-alone Part D plan, you may do so, as long as she signs a new scope of appointment form first, indicating that she wants to discuss the Part D plan.
Question 3
You are mailing invitations to new Medicare beneficiaries for a marketing event. You want an idea of how many people to expect, so you would like to request RSVPs. What should you keep in mind?
a.
You may request RSVPs, but you are not permitted to require contact information.
Question 4
Monica is an agent focused on serving seniors eligible for Medicare. As she reviews her records, she is trying to determine which of the following items are considered compensation. What do you tell her?
I. Commissions
II. Bonuses
III. Mileage reimbursement
IV. Awards
b.
I, II and IV only
Question 5
You are scheduled to give a sales presentation at a local senior center at which a drawing will be held for a prize. At the beginning of the presentation, which of the following must you do?
d.
Clearly state that no obligation exists to enroll if a gift or prize is being offered.
Question 6
You have set up an appointment for an in-home sales presentation with Mrs. Fernandez, who expressed interest in the Medicare plans you represent. In preparation for the sales presentation, what must you do?
a.
Before conducting the presentation, obtain, and document having obtained her permission to visit, along with her interest in the specific products you will present.
Question 7
If you are to comply with Medicare’s guidance regarding educational events, which of the following would be acceptable activities?
d.
You may distribute business cards to individuals who request information on how to contact you for further details on the plan(s) you represent.
Question 8
Alice is a marketing representative employed by a health plan. Betty is a captive agent of a health plan who markets to multiple plans and sponsors. Carl is a captive agent who markets to only one plan/sponsor. Denise is an independent agent who markets to different types of groups. Edward is an independent agent who markets only to employer and union groups. CMS marketing representative compensation rules generally apply to:
d.
Betty and Denise, but not Alice (the employee) or Carl or Edward (to whom exceptions apply).
Question 9
Your colleague works at a third-party marketing organization (TMO) and she said she did not need to take the Medicare training for brokers and agents or pass a test to market Medicare plans since her contract is with the TMO, not the plans that have the products she sells. What could you say to her?
c.
You could tell her she is wrong, and that only agents selling employer/union group plans are permitted an exemption from testing, but some employer/union group plans may require testing to promote agent compliance with CMS marketing requirements.
Question 10
Mr. Edwards, a marketing representative of the ACME Insurance Company, scheduled a marketing event and expects about 40 people to attend. He has hired a magician for $200 to entertain attendees. Can he do this in a way that complies with guidance from the Medicare agency?
c.
He can do this because the estimated number of attendees is based on the venue size and response rate and the value of the gift does not exceed $15.
Question 11
Agent Harriet Walker has recently begun marketing Medicare Advantage and related products aimed at meeting the needs of senior citizens. Client Mildred Jones has expressed interest in a Medicare Advantage plan. It is now the beginning of September. If you were in Agent Walker’s position, what would you do?
d.
Inquire whether the client qualifies for a special enrollment period, and if not, solicit an enrollment application once the annual open enrollment election period begins on October 15th.
Question 12
Winthrop Brokerage wishes to place an advertisement in the local newspaper that says: “We offer Medicare Advantage plans offered by AB Health and Top Choice Health. Contact us if you would like to learn more.” Which of the following best describes the obligation(s) of Winthrop Brokerage regarding the advertisement?
b.
Winthrop Brokerage does not need to submit the advertisement to CMS for prior approval because it does not include information about the plans’ benefits structures, cost-sharing, or information about measures or ranking standards.
Question 13
This year you have decided to focus your efforts on marketing to employer group plans. One employer provides you with a list of their retirees and asks you to contact them to explain the characteristics of the plan they have selected. What should you do?
d.
You may not make any unsolicited contact with Medicare beneficiaries. The employer will have to tell its retirees to call you.
Question 14
When you market Medicare Advantage and Part D plans, what may you offer as a gift to induce enrollment in a plan?
b.
You may provide gifts or prizes to all potential enrollees during an event that does not exceed $15 in retail value.