Which of the following is not considered a grievance? c. A dispute of the appeal of an organization determination, coverage determination or a Late Enrollment Penalty (LEP) determination.

Brokers/Agents must meet all required contracting, training, and certification requirements to be eligible to sell Wellcare’s Medicare Products. Select one: True

Which option is the preferred method to submit enrollment? b. Ascend Web/Mobile Application

During an appointment, you may not discuss any products not agreed to in advance by the beneficiary. Select one: True

Brokers/Agents may be investigated after being suspected of noncompliant activity reported through a: (Select all that apply.) a. Complaint Tracking Module (CTM) c. Grievance d. Secret Shop Finding

______ events are designed to inform the people that attend about Medicare Advantage, Prescription Drug, or other Medicare programs without going into the specifics of a particular carrier. a. Educational

What type of inquiries can Wellcare’s Corporate Sales Support team assist with? d. All of the above