When reviewing an enrollment application with a prospective member, which of the following steps should be done? d. All of the above should be done

What dates reflect the Annual Election Period (AEP)? b. October 15 through December 7

If a beneficiary has agreed to an in-home appointment to discuss a PDP product, an agent can discuss an HMO product with them during that same meeting, if the beneficiary requests it and a new scope of appointment form is completed. True

How does a cancellation differ from a disenrollment? a. Both A and B are correct

Which of the following statements is NOT true about a disenrollment?   c. Disenrollment requests can be taken verbally

A sales agent, employed by the Sponsor’s first-tier, downstream, or related entity (FDR), submitted an application for processing and requested two things: 1) to back-date the enrollment date by one month, and 2) to waive all monthly premiums for the beneficiary. What should you do? d. Process the application properly (without the requested revisions)—inform your … Read more

You discover an unattended email address or fax machine in your office receiving beneficiary appeals requests. You suspect no one is processing the appeals. What should you do? b. Contact your compliance department (via compliance hotline or other mechanism)