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Agents are permitted to call former members who have voluntarily disenrolled or current members in the process of disenrolling to market plans or products. False

Provider Networks may be accessed through what methods? c. Both A and B may be used

If a beneficiary wants you to hold an enrollment form/application, you must explain that you can either submit or cancel the enrollment form/application following established procedures. True

Not all providers are contracted to serve as a primary care physician (PCP). Use the online tool to find/verify the PCP indicator information. True

You receive a questionnaire regarding a sales misrepresentation inquiry.  You must respond within the designated time frame, addressing all concerns in the allegation and include any pertinent notes from your sales appointment, event, etc. that may apply to the allegation. True

If a beneficiary currently has drug coverage through another carrier, you must verify their prescriptions would be covered under our plan’s formulary, too.  The drugs that are actually covered may vary from one carrier to another or one plan to another. True

A Late Enrollment Penalty (LEP) may be assessed if an eligible member does not enroll in Part D when they were first eligible for Part D or if they had a break in creditable prescription drug coverage of at least 63 consecutive days. True