Your colleague works at a third-party marketing organization (TMO) and she said she did not need to take the Medicare training for brokers and agents or pass a test to market Medicare plans since her contract is with the TMO, not the plans that have the products she sells. What could you say to her?
b.
You could tell her she is wrong, and that only agents selling employer/union group plans are permitted an exemption from testing, but some employer/union group plans may require testing to promote agent compliance with CMS marketing requirements.
Question 2
If you are to comply with Medicare’s guidance regarding educational events, which of the following would be acceptable activities?
a.
You may distribute business cards to individuals who request information on how to contact you for further details on the plan(s) you represent.
Question 3
When you market Medicare Advantage and Part D plans, what may you offer as a gift to induce enrollment in a plan?
b.
You may provide gifts or prizes to all potential enrollees during an event that does not exceed $15 in retail value.
Question 4
Winthrop Brokerage wishes to place an advertisement in the local newspaper that says: “We offer Medicare Advantage plans offered by AB Health and Top Choice Health. Contact us if you would like to learn more.” Which of the following best describes the obligation(s) of Winthrop Brokerage regarding the advertisement?
d.
Winthrop Brokerage does not need to submit the advertisement to CMS for prior approval because it does not include information about the plans’ benefits structures, cost-sharing, or information about measures or ranking standards.
Question 5
While making an appointment to discuss Medicare Advantage (MA) and Part D plans with a potential enrollee, you are asked to describe other types of insurance products that your client might wish to purchase. What additional types of insurance can you present during the MA and Part D marketing appointment?
c.
You can present only health care related lines of business but must obtain the beneficiary’s permission to do so before the presentation occurs and document that you have obtained that permission.
Question 6
During a sales presentation to Ms. Daley for a Medicare Advantage plan that has a 5-star rating in customer service and care coordination, and received an overall plan performance rating of a 4-star, which of the following would be the best statement to say to her?
a.
The Medicare Advantage plan received a 5-star rating in customer service and care coordination with an overall performance rating of 4-stars.
Question 7
By contacting plans available in your area, you have learned that the plan you represent has a significantly lower monthly premium than the others. Furthermore, you see that the plan you represent has a unique benefits package. What should you do to make sure your clients know about these pieces of information?
a.
You may make comparisons between plans if you can support them by studies or statistical data and such comparisons are factually based.
Question 8
Agent Harriet Walker has recently begun marketing Medicare Advantage and related products aimed at meeting the needs of senior citizens. Client Mildred Jones has expressed interest in a Medicare Advantage plan. It is now the beginning of September. If you were in Agent Walker’s position, what would you do?
d.
Inquire whether the client qualifies for a special enrollment period, and if not, solicit an enrollment application once the annual open enrollment election period begins on October 15th.
Question 9
Mr. Edwards, a marketing representative of the ACME Insurance Company, scheduled a marketing event and expects about 40 people to attend. He has hired a magician for $200 to entertain attendees. Can he do this in a way that complies with guidance from the Medicare agency?
d.
He can do this because the estimated number of attendees is based on the venue size and response rate and the value of the gift does not exceed $15.
Question 10
Alice is a marketing representative employed by a health plan. Betty is a captive agent of a health plan who markets to multiple plans and sponsors. Carl is a captive agent who markets to only one plan/sponsor. Denise is an independent agent who markets to different types of groups. Edward is an independent agent who markets only to employer and union groups. CMS marketing representative compensation rules generally apply to:
d.
Betty and Denise, but not Alice (the employee) or Carl or Edward (to whom exceptions apply).
Question 11
Monica is an agent focused on serving seniors eligible for Medicare. As she reviews her records, she is trying to determine which of the following items are considered compensation. What do you tell her?
I. Commissions
II. Bonuses
III. Mileage reimbursement
IV. Awards
a.
I, II and IV only
Question 12
You have set up an appointment for an in-home sales presentation with Mrs. Fernandez, who expressed interest in the Medicare plans you represent. In preparation for the sales presentation, what must you do?
a.
Before conducting the presentation, obtain, and document having obtained her permission to visit, along with her interest in the specific products you will present.
Question 13
Mr. Lynn, an agent for Acme Insurance, Inc. thinks that, since state laws are preempted concerning the marketing of Medicare health plans, he doesn’t have much to worry about. What might you, as his colleague, advise him concerning the type of scrutiny he will be under?
b.
Organizations sponsoring Medicare health plans are responsible for the behavior of their contracted representatives and will be conducting monitoring activities to ensure compliance with all applicable federal law and guidance and plan policies. Furthermore, state agent licensure laws are not preempted and he must abide by their requirements.
Question 14
You market many different types of insurance and ordinarily you spend time each evening calling potential clients. To comply with requirements for marketing Medicare Advantage and Part D plans, what must you do about contacting potential clients to market those plans?
d. You will have to avoid calling any potential client, unless he or she initiates contact with you and specifically asks that you give him or her a call.
