The __________ ensures that when consumers provide their verbal agreement during the telephonic enrollment, they acknowledge and understand they are actually enrolling, in which plan they are enrolling, as well as the standard disclosures. Statement of Understanding
While using LEAN to complete an enrollment application with a consumer, Agent Jeff learns the consumer does not have an email address. What should Jeff do? Leave the field requesting a consumer email address blank.
Before starting an enrollment, what benefit information are agents required to provide to the consumer? The agent must accurately and completely disclose any benefits discussed.
Which of the following describes Permission to Contact guidelines? It is method specific (e.g., telephone, email), short term (i.e., expires when contact is …
How should agent Erin respond when consumer Mrs. Rose notices that the presented MA Plan has a Star Rating of 2 stars? Erin should tell Mrs. Rose that the plan has received a “Below Average” rating.
Annual Election Period (AEP) is a time when. . . Consumers can elect to switch to a different plan or join a Medicare Advantage plan or Prescription Drug Plan.
Which of the following is NOT true of Medicare Supplement Insurance Plans? Insured members must have their care coordinated through a primary care provider.
