The beneficiary (or their authorized representative) must indicate the product types to be discussed during the appointment on the Scope of Appointment (SOA). Select one: True

The NEW online Centene Workbench self-service portal enables you to: d. All of the above

A broker/agent who has never had any verbal warnings cannot be issued a Corrective Action Plan. False

You can help prevent grievances by: (Select all that apply.) a. Always confirming availability of the beneficiary’s primary and specialist providers by using the provider search tool available on the plan’s website. b. Always using plan materials to clearly explain plan benefits and cost (including medications) and check for understanding. c. Always confirming a beneficiary’s … Read more

Key areas you as a broker/agent have control over and impact upon regarding Star Ratings for quality are: d. All of the above

Which of the following actions are you required to do when contacted regarding an allegation of noncompliant activity? d. All of the above

When discussing prescription drug coverage, you should: (Select all that apply.) a. Explain how to use the formulary to look up limitations and exclusions (e.g., step therapy, quantity limits). b. Confirm coverage of the beneficiary’s current and/or anticipated prescriptions. c. Explain formulary tiers as well as drug copayment amounts. d. For drugs that are not … Read more