Mrs. Burton is a retiree with

Mrs. Burton is a retiree with substantial income. She is enrolled in an MA-PD plan and was disappointed with the service she received from her primary care physician because she was told she would have to wait five weeks to get an appointment when she was feeling ill. She called you to ask what she could do so she would not have to put up with such poor access to care. What could you tell her? Question 17Select one: a. She could file a grievance with her plan to complain about the lack of timeliness in getting an appointment. b. She must write to the plan and wait for a response and then, if she is still dissatisfied, she could file an appeal with her state Medicaid office requesting transfer to one of its managed care plans. c. She should not expect to get in to see her doctor any more quickly since she is a Medicare patient. d. She should call the doctor’s office to complain since the plan cannot do anything about the doctor’s schedule.