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One of your colleagues argues that face to face meetings with potential enrollees should be required because

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One of your…

One of your colleagues argues that face to face meetings with potential enrollees should be required because they can’t make an appropriate decision with the minimal information that can be provided over the phone or in small brochures.

This is INCORRECT. Brokers and agents CAN’T require face to face meetings in order to answer questions or enroll a Medicare beneficiary.