What are some examples of what can trigger a beneficiary complaint?
(Select all that apply.)
a.
Did not consent to enroll in the plan.
b.
Received incorrect plan benefit information or were dissatisfied with plan benefits.
c.
Had enrollment/disenrollment issues (e.g., disenrollment/cancellation requests, late enrollment penalty, loss of entitlement).
d.
Were misled about which providers were in-network.
