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What are some examples of what can trigger a beneficiary complaint?

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What are some examples of what can trigger a beneficiary complaint?

(Select all that apply.)

a.

Did not consent to enroll in the plan.

b.

Received incorrect plan benefit information or were dissatisfied with plan benefits.

c.

Had enrollment/disenrollment issues (e.g., disenrollment/cancellation requests, late enrollment penalty, loss of entitlement).

d.

Were misled about which providers were in-network.