If a beneficiary wants you to hold an enrollment form/application, you must explain that you can either submit or cancel the enrollment form/application following established procedures. True

Not all providers are contracted to serve as a primary care physician (PCP). Use the online tool to find/verify the PCP indicator information. True

You receive a questionnaire regarding a sales misrepresentation inquiry.  You must respond within the designated time frame, addressing all concerns in the allegation and include any pertinent notes from your sales appointment, event, etc. that may apply to the allegation. True

If a beneficiary currently has drug coverage through another carrier, you must verify their prescriptions would be covered under our plan’s formulary, too.  The drugs that are actually covered may vary from one carrier to another or one plan to another. True

A Late Enrollment Penalty (LEP) may be assessed if an eligible member does not enroll in Part D when they were first eligible for Part D or if they had a break in creditable prescription drug coverage of at least 63 consecutive days. True

Which of the following statements about the Star Ratings Program are true? d. All of the above statements are true

Which of the following is not a valid reason for involuntary disenrollment? a. Moving to a new address in the same plan service area